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Susquehanna SporesSusquehanna Spores

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Contact the Lab

Every message is read personally by Rick and Karissa. Send yours below — it lands directly in the lab inbox.

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Fill in the four fields below. Order number is optional; include it if your message is about a specific shipment so we can pull up the batch records before replying.

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Prefer email? Reach us at support@susquehannaspores.com.

Response Times

Because we are an owner-operated lab, you will usually find us elbow-deep in front of the laminar flow hood, dialing in agar recipes, or wrangling pressure cookers. We do not staff a call-center or run outsourced support.

Please allow up to 24 hours for a response. Most messages are answered much sooner, but if you email us on a weekend or while a batch is in the autoclave, we may need until the next business day to get back to you. We promise every message is worth the wait.

If your inquiry is time-sensitive, please mention the word “URGENT” in the subject line and we will do our best to prioritize it.

How We Can Help

  • Order support: questions about a recent shipment, tracking, or a compromised culture.
  • Liquid culture formulation: tailored advice on recipes, storage, or technique for specific species.
  • Custom subscription boxes: build a recurring box around your grow schedule, species preferences, and experiment cadence.
  • Wholesale and small lab inquiries: partnerships with educators, community educators, and small commercial operations.

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